FAQ 2018-05-19T16:58:47+00:00

The safety of children is of primary importance to Teetot.

Every product we sell undergoes rigorous third party testing to be certain our items meet all relevant CPSC (Consumer Products Safety Commission) federal regulations and standards, as well as the regulations and standards of every USA state and locality. This testing and compliance extends to other countries and their many jurisdictions where we offer our products, too.

What this means is Teetot employs an independent testing lab who conducts product testing free of Teetot’s influence, according to the legal safety requirements of each country we sell to. Only after the independent testing lab issues official certification of the item’s safety for Children do we ship.

Frequently Asked Questions

I’d love to share pictures of our costume! 2017-03-06T17:41:11+00:00

We’d love to see your little one playing in their Teetot costume. Feel free to visit us on any of our social media channels (TeetotandCo) and use the #DressMeUpTeetot and we’d be happy to feature your little dreamer.

Do you offer wholesale? 2017-03-06T17:28:45+00:00

We sure do. If you are interested in our wholesale program, please contact us and include details about your store, location(s), years in business, etc. We’ll follow up with you to set up a program that brings happy customers and profit.

What if I have a store and wish to carry Teetot’s items? 2017-03-06T17:27:32+00:00

That’s great. Please send us an email and include details about your store, location(s), years in business, etc. We’ll follow up with you to set up a program that brings happy customers and profit.

What if I have a suggestion? 2017-03-06T17:25:40+00:00

Teetot welcomes comments and suggestions for how we can improve. Click here to get to our comments page.

What if I saw something from Teetot but don’t see it here? 2017-03-06T17:24:47+00:00

We get this question a lot. Sometimes we do have small quantities of back stock. If you’re looking for a specific Teetot item please send us a photo of the item and the size you hope to find. We’ll scour our inventory and get back to you if it’s possible to send the item. This process might take a little longer that our usual same or next day turnaround.

Do you offer a guarantee? 2017-03-06T17:23:46+00:00

Teetot pledges that everything we ship will arrive in perfect condition and conform to all photos and product descriptions. If items arrive otherwise we will refund or replace the full item and cover all costs of shipping. Customers have 7 days after receipt of goods to advise Teetot of any problems. To initiate a guarantee claim please click here.

What if there is a problem with the item once it’s received? 2017-04-04T21:44:21+00:00

Teetot happily stands behind everything we make. If anything arrived damaged or has any flaws simply contact us. You’ll be led through the steps of how to box up, ship back and explain the reason for the item return. Once received back at Teetot we’ll issue a full refund or send a new item out to you the same or next business day. Please be sure to include your original order receipt. If this doesn’t address your concern we invite you to email us so we may better understand and to correct any complaint.

How long does shipping take? 2017-03-06T17:19:55+00:00

We use UPS Ground who usually take 3-4 business days from the time of shipment till it arrives on your step.

Do you offer any expedited shipping? 2017-03-06T17:19:29+00:00

At this time no we do not offer expedited shipping. The reason is that all our items are shipped for free.

How soon do you ship? 2017-04-25T16:47:22+00:00

We typically ship online orders by the next business day after your order is placed.

How do I get replacement parts for my costume? 2017-03-06T17:38:36+00:00

We are sorry to hear that your costume is missing a piece. We’d be happy to make this right. Simply send us a message through our contact form to include which costume you have, the size, where you purchased the costume from and the piece you are missing along with your contact information and we’d be happy to help.

How do I contact customer service? 2017-03-06T17:39:25+00:00

Feel free to reach out to us by using our contact form or email us directly at hello@teetot.com Be sure to include your contact information and any questions you have so we can better serve you when we reach out. We’ll respond within 24 hours.

What does the name Teetot mean? 2017-10-08T10:33:01+00:00

Teetot was the name of an Australian Shepherd rescue pup, a childhood companion of our company’s owner, Jeff. Teetot showed up – in disguise and in cameos – in much of our early catalogue photography. Teetot & Company Inc. seems like the right name for us!

How do I return an item 2017-10-08T10:34:15+00:00

Teetot happily stands behind everything we make. If you are unhappy with your item, you can set up the return simply and easily. First, please give us a call within 7 days of receiving your Teetot Costume. We will have a few questions to ask to see if your item qualifies for a return. You’ll be led through the steps of how to box up, ship back your item for either a refund or replacement. Please note that you will be responsible for paying for your own shipping costs for returning your item. Once received back at Teetot we’ll issue a full refund or send a new item out to you in a certain amount of time. If this doesn’t address your concern we invite you to contact us so we may better understand and to correct any complaint. Here is more information about our RETURN POLICY.

 

 

Do you offer free shipping 2017-04-25T16:48:51+00:00

Free ground shipping is available for all consumer orders shipped within the continental United States only.

What materials are used in making the costumes 2017-10-08T10:32:18+00:00

The materials are cotton, cotton blends, polyester and nylon. Accessories are plastic.